Job Description

As a Pharmacy Technician, you will support clinical pharmacists and operational teams by coordinating day‑to‑day telepharmacy activities, assisting with clinical services, and ensuring patients receive timely, accurate support. You will help create a positive experience for patients, providers, and partners while contributing to efficient, high‑quality pharmacy operations.

Responsibilities

• Assist with clinical services, including medication reconciliation, prior authorization support, and refill coordination.
• Collect and document accurate medication histories from patients.
• Clarify medication and clinical information with patients, prescribers, caregivers, and pharmacies.
• Provide excellent customer service in a phone‑based environment through inbound and outbound calls.
• Resolve customer concerns, provide follow‑up steps, and ensure clear communication.
• Support TSS staffing operations including call triage, order handling, and workflow monitoring.
• Assist pharmacists with queue monitoring, data entry, prescription transcription, and insurance claim submission.
• Transfer prescriptions in accordance with applicable laws and regulations.
• Participate in additional clinical or administrative projects as assigned.

Required Qualifications

• National pharmacy technician certification and active state licensure.
• High‑speed internet connection (cable or fiber).
• Strong communication skills via phone and email.
• Ability to work independently and adapt in a fast‑paced environment.
• Proficiency with Microsoft Office and general office technology

Preferred Qualifications

• Completion of a formal pharmacy technician educational program.
• Experience with medication reconciliation or prescription data entry.
• Experience with project coordination.
• Familiarity with Google G‑Suite.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 24 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Tags

Hourly pay, Work at office, Local area,

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