Job Description

At JEVS Human Services, we believe in giving people possibilities—opportunities to be self-sufficient and satisfied. Each year we touch nearly 25,000 lives, focusing on individuals with physical, developmental, and emotional challenges as well as those facing adverse socio-economic conditions including unemployment and underemployment.

JEVS Human Services  has an exciting opportunity with our Work Ready program as a  Lead Case Manager Aide . The Lead Case Manager Aide (Lead CMA) plays a key role in supporting the daily operations of the Work Ready program by coordinating administrative functions, ensuring compliance with documentation standards, and facilitating communication between Clinical Services Supervisors, CMAs, and program leadership. 

This role is hybrid, based out of our Center City Philadelphia office.

Job Duties :

• Maintain a working knowledge of TANF and the PA Department of Public Welfare regulations. 

• Network and establish working relationships with appropriate personnel at the County Assistance Offices, Community Agencies, Mental Health and Drug and Alcohol Organizations and other agencies as needed.

• Provide mentorship and day-to-day guidance to Case Manager Aides, ensuring adherence to program policies, documentation standards, and participant service protocols.

• Coordinate and facilitate CMA team meetings to review workflow, address challenges, and promote consistency across processes.

• Assist in onboarding of new CMAs and facilitating refresher sessions on data entry, case note standards, and referral procedures.

• Maintain integrity of all needed updates for CMA documents, and communicating what’s working/what’s not working within CMA teams to leadership

• In absence of Case Coordinator, accompany clients to necessary appointments and conduct home visits as needed.

• Provide on-going support and back up to Case Coordinator. Complete case management/counseling sessions in absence of Case Coordinator.

• Perform other duties as assigned. 

Qualifications :

• Associate degree and a minimum of 2 years of human service or case management experience
• Ability to problem solve and collaborate with a variety of customers in the Welfare to Work Industry required
• Proficient in MS Office applications (especially MS Word and Excel). Willingness to learn JEVS specific database and CWDS.

The base pay for this position ranges from $34,000 to $46,500 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

For more information about what it’s like to be a part of the JEVS team, visit our careers page at

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.

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