Customer Service Travel Agent Job at HB Travels, Aspen, CO

cWxTSVdIRndGemZSWEU5akZ6Sm01U01pbGc9PQ==
  • HB Travels
  • Aspen, CO

Job Description

About the Role

We are looking for a Customer Service Travel Agent to support clients throughout their vacation planning and booking process. In this role, you will be the primary point of contact for travelers—answering questions, assisting with bookings, providing guidance, and ensuring each client enjoys a smooth, stress-free experience from beginning to end.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

  • Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
  • Assist clients with vacation planning, booking updates, cancellations, and special accommodation requests.
  • Provide accurate, current information regarding destinations, travel requirements, and agency procedures.
  • Maintain organized client records and ensure consistent, clear communication throughout the booking process.
  • Follow up with clients before and after their trips to confirm details and gather feedback.
  • Resolve concerns with empathy, patience, and effective problem-solving.

Benefits

  • Fully remote flexibility – work from any location with a schedule that fits your lifestyle.
  • Travel perks and access to discounted industry rates.

  • Training and continuous support to help you grow in the travel and customer service field.
  • A supportive, team-oriented environment dedicated to exceptional client care.

What We’re Looking For

  • Strong written and verbal communication skills.

  • Customer service experience; travel, tourism, or hospitality experience is a plus.
  • High attention to detail and excellent organizational skills.

  • Ability to learn new systems and booking tools quickly.

  • A positive, client-focused attitude and genuine interest in helping travelers plan memorable trips.

Job Tags

Remote job,

Similar Jobs

Jones Legacy Cleaning Services

House Cleaner Job at Jones Legacy Cleaning Services

 ...Perform general cleaning tasks, including dusting, sweeping, vacuuming, mopping, and sanitizing surfaces Clean and disinfect bathrooms, kitchens, and other living spaces Change linens, make beds, and tidy up rooms as needed Empty trash and recycling bins Ensure... 

Cyberx Infosystem Global Hiring Solutions LLC

SAP Accounting Techno Functional Consultant (LATAM Tax) - Remote Job at Cyberx Infosystem Global Hiring Solutions LLC

 ...We are seeking a talented, dynamic, and experienced SAP S/4HANA Techno-Functional Consultant with a focus on Finance (FI) to support...  .... Required Qualifications: Minimum 10+ years of SAP FICO experience with a focus on Asset Accounting and Tax. Proven... 

Destinee Travel

Travel Agent - Remote Job at Destinee Travel

 ...detail-oriented experienced or inexperienced Travel Agent to support a large-scale program with...  ...proactive, adaptable, and comfortable working independently in a fast-paced, high-volume...  ...Part-time, fully remote position Set your own schedule Work from home... 

Happy Maids, Inc

House Cleaner Technician Job at Happy Maids, Inc

 ...Job Opportunity: House Cleaning Technician Are you passionate about cleaning and delivering exceptional service? Join our team as a House Cleaning Technician! You'll be responsible for cleaning and sanitizing clients' homes, apartments, and small offices. Pay and... 

Bayer

Director of Software Architecture, Cevego Job at Bayer

 ...At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique...